Privacy Policy
Personal Information
In order to demonstrate our commitment to the privacy of our visitors, we offer the following guarantee regarding information gathering and dissemination practices for our web site. By visiting willowcreekcounselingky.com, you are guaranteed that.
Willow Creek Counseling will not under any circumstances sell or release your personal information to a non involved third party. This includes credit card numbers, email addresses, name, phone numbers and any other personal information that we may posses.
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us? If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How We Protect Your Privacy – We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage – We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us? – Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
SMS Texting Privacy Policy
Willow Creek Counseling Center respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
Data collection: we will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information will be connected via the website contact form, email, rental agreement, or third-party reservation systems.
Data usage: we use your data solely for sending informational messages.
Data Security: we protect your data with secure storage measures to prevent unauthorized access.
Data retention: we retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are recurring and message frequency varies.
Contact Willow Creek Counseling Center at 859.554.0740 or info@willowcreekcounselingcenterky.com for HELP or to STOP receiving messages.
Opt-out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP to info@willowcreekcounselingcenterky.com or 859.554.0740. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.
Non-sharing clause: We do not share your data with third parties for marketing purposes. Willow Creek Counseling Center will not sell, rent, or share the collected mobile numbers.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Survey Forms
From time-to-time our site requests information via surveys or forms. Participation in these surveys or forms is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. If you have any questions about our privacy policy, please call or email us.
Patient Privacy Notice
For more information about our patient privacy notice and other information, please contact us directly.